Business Process (glossary)
An inter-related set of cross-functional activities or events that result in the delivery of a specific product or service to a customer. (ISACA 2012)
ISACA. 2012. "Glossary of Terms: Business Process." Information Systems Audit and Control Association. Accessed July 23, 2012. Available at: http://www.isaca.org/Knowledge-Center/Documents/Glossary/glossary.pdf.