Advances in Services Innovations
Spath, D., and K.P. Fahnrich. 2007. Advances in Services Innovations. Berlin, Germany: Springer-Verlag. ISBN 3-540-29858-4.
This source is considered a primary reference for the Fundamentals of Services article.
The book documents the state of the art in services science and combines contributions in service engineering, service management, and service marketing to help develop a roadmap for future research and development activities in these fields.