Service (glossary)

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A service can be defined as an activity required by one or more users who have agreed on the terms of outcomes and quality of service without details to how it is provided. A service is also, simply put, an act of help or assistance. In a more formal sense:

Services are activities that cause a transformation of the state of an entity (people, product, business, and region or nation) by mutually agreed terms between the service provider and the customer.


None cited.


Discussion as to why this is the "consensus" definition for the SEBoK.