Multi-level SLAs for Harmonized Management in the Future Internet
Theilmann, W., and L. Baresi. 2009. "Multi-level SLAs for Harmonized Management in the Future Internet." in Tselentis et al. (eds.), Towards the Future Internet - A European Research Perspective. Lansdale, PA, USA: IOS Press. DOI: 10.3233/978-1-60750-007-0-183.
This source is considered a primary reference for the Properties of Services article.
This paper aims to integrate management and governance issues at business, software, infrastructure, and network level, and introduces a multi-level SLA management approach to bridge these issues across different layers. It also provides insights on management and governance practices and requirements in various industrial domains.