Difference between revisions of "Call Center (glossary)"

From SEBoK
Jump to navigation Jump to search
m (Protected "call center " ([edit=sysop] (indefinite) [move=sysop] (indefinite)))
m (Text replacement - "<center>'''SEBoK v. 2.3, released 30 October 2020'''</center>" to "<center>'''SEBoK v. 2.4, released 17 May 2021'''</center>")
 
(15 intermediate revisions by 4 users not shown)
Line 1: Line 1:
<blockquote>''To be added for SEBoK 1.0.''</blockquote>
+
<blockquote>''Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.'' (BusinessDictionary.com)</blockquote>
  
====Source(s)====
+
===Sources===
A SEBoK definition for this term has not been selected at this time; it will be populated for version 1.0.  Please provide your input on appropriate definitions in the discussion above.
+
BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012).
  
 
===Discussion===
 
===Discussion===
There is currently no discussion for this term.  This will be completed for SEBoK version 1.0.
+
None.
  
 
[[Category:Glossary of Terms]]
 
[[Category:Glossary of Terms]]
 +
 +
<center>'''SEBoK v. 2.4, released 17 May 2021'''</center>

Latest revision as of 16:35, 5 May 2021

Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services. (BusinessDictionary.com)

Sources

BusinessDictionary.com, s.v. "Call Center," http://www.businessdictionary.com/definition/call-center.html (accessed July 25, 2012).

Discussion

None.

SEBoK v. 2.4, released 17 May 2021