Service Science (glossary): Difference between revisions

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'''Service science''' is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer (Katzan 2008, vii).
<blockquote>''The application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer.'' (Katzan 2008, vii)</blockquote>


====Source(s)====
===Sources===
Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.
Katzan, H. 2008. ''Service Science''. Bloomington, IN, USA: iUniverse Books.
 
Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.


===Discussion===
===Discussion===
There is currently no discussion for this term.  This will be completed for SEBoK version 1.0.
None.


[[Category:Glossary of Terms]]
[[Category:Glossary of Terms]]


 
<center>'''SEBoK v. 2.12, released 27 May 2025'''</center>
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Latest revision as of 00:01, 24 May 2025

The application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer. (Katzan 2008, vii)

Sources

Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.

Discussion

None.

SEBoK v. 2.12, released 27 May 2025
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