Service Science (glossary): Difference between revisions
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'''Service science''' is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer (Katzan 2008, vii). | |||
====Source(s)==== | ====Source(s)==== | ||
Revision as of 02:25, 29 February 2012
Service science is defined as the application of scientific, engineering, and management competencies that a service-provider organization performs that creates value for the benefit of the client of customer (Katzan 2008, vii).
Source(s)
Katzan, H. 2008. Service Science. Bloomington, IN, USA: iUniverse Books.
Spohrer, J. and P. Maglio. 2010. "Service Science: Toward a Smarter Planet." In Introduction to Service Engineering. Ed. G Salvendy and W Karwowski. 3-30. Hoboken, NJ, USA: John Wiley & Sons, Inc.
Discussion
There is currently no discussion for this term. This will be completed for SEBoK version 1.0.