Handbook of Service Science
Maglio, P., C. Kieliszewski, and J. Spohrer. 2010. Handbook of Service Science, 1st ed. New York, NY, USA: Springer.
This source is considered a primary reference for the Service Systems Engineering article.
This book clarifies the definition, role, and future of the service science field by incorporating work by scholars from across the spectrum of service research. This book presents the nature and theory of service from a multidisciplinary perspective, discusses current research and practice in design, operations, delivery, and innovation of service, and scope for future opportunities and potential of service research. The book is suitable for a wide-reaching audience including researchers, practitioners, managers, and students and provides a comprehensive reference for those who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Please provide your comments and feedback on the SEBoK below. You will need to log in to DISQUS using an existing account (e.g. Yahoo, Google, Facebook, Twitter, etc.) or create a DISQUS account. Simply type your comment in the text field below and DISQUS will guide you through the login or registration steps. Feedback will be archived and used for future updates to the SEBoK. If you provided a comment that is no longer listed, that comment has been adjudicated. You can view adjudication for comments submitted prior to SEBoK v. 1.0 at SEBoK Review and Adjudication. Later comments are addressed and changes are summarized in the Letter from the Editor and Acknowledgements and Release History.
If you would like to provide edits on this article, recommend new content, or make comments on the SEBoK as a whole, please see the SEBoK Sandbox.blog comments powered by Disqus